Single platform for customer support

E-commerce communication made simple

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All your customer information into a single view

Urban Seller combines all the data of your online selling channels in order to efficiently manage your business

Increase your productivity, deliver high standard customer experience
Deep multi-channel integrations – Amazon, eBay, Linnworks, Gmail, Magento and more to come
Dedicate less time in your online communication, reduce costs, grow your sales

Just a click away from the positive feedback.

Easy multi-channel communication

One solution - Urban Seller

Faster customer support

Always have all the important e-commerce customer communication at your fingertips

React to customers enquiries with ease. Improve your speed and efficiency

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Fully synced platform

Never lose a message again. See and reply – Simple as that.
All orders, customers, shipping and inventory details in one easy to work with window.

Customizable templates and macros

Set up your own templates and macros with a single click.
Make it personal, save time responding.

Auto Translation

Take the hassle out of figuring out which language you are reading.
Language is no more a barrier, get your messages translated easily.
Reach out to a bigger audience.

Auto Response

Be there, be on time.
Provide an appropriate response, even when you are not in the office.

Business Insight

Monitor the work pressure, keep track on your performance, have full control

Ensure your business runs smoothly

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Overall team performance

Daily, weekly, monthly reports.
Number of tickets handled - ticket per user, ticket per label.
Be on schedule – average response time.

Reduce costs, increase sales, save time

Build a trustworthy relationship with your customers.
Dedicate less time in your daily tasks.
Sell with confidence.
Get the positive feedback you deserve.

Synchronized workflow

Stay focused on your customer demands, meet their expectations, anticipate their needs

Simplify your workflow - communicate better

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Ticket management

Customers take it personally, why wouldn't you? Get the right person to answer the customer query the best way possible.
Take advantage of the assign ticket function.

Team notes

Exchange internal information, within your customer support team.
Prioritize, personalize, collaborate easier.

Multi-agent support

To deal with customer queries can be a real struggle, ask for help - tag a co-worker.
Work together, resolve the situation.

Collision detection

Be informed if a team member had already opened a customer message.
Prevent working twice on the same ticket.

Organized and automated work process

Make use of Urban Seller intelligent tools, simplify your day to day jobs

Be in control, create your own work system - save time

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Folders and filters

Create unique folders for your business. Apply certain criteria to filter to get to your customers faster.
Powerful, yet easy way to identify what is important.

Rules and labels

Set up your own rules and identify labels and prioritize.
Focus on the core of your business – customer service.

Team control

Store safely your passwords and choose the data access of your employees with Urban Seller

Take the opportunity of embracing privacy

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Access control

Urban Seller allows you to give permission or set limits to the data access of your team.
Set roles – manage better.

Keep your passwords safe

With Urban Seller you will have all your marketplaces accounts in one synced view.
One password – one platform.

Deep, powerful integrations

Urban Seller provides you with the opportunity to link all your marketplaces into a platform

Be flexible, be adaptable, be where your customers are

Amazon . . .

We can sync your orders, listings, messages and sales information to and from Amazon with your other sales channels.

Ebay . . .

Handle all your Ebay return requests. Update all your ebay cases. Contact customers directly through the feedback left.

Magento and Shopify . . .

We can sync your inventory, orders, listings and sales information to and from your other sales channels.

Email accounts . . .

Link your email accounts and control all your email messages.

Linnworks . . .

Check inventory levels while answering messages for better order control.

PayPal . . .

Overview of your order payment information.

Veeqo . . .

Check inventory levels while answering messages for better order control.

Facebook . . .

See your social media messages.

Twitter . . .

See your social media messages.

Urban Seller has simple, fair pricing

All plans benefit from all the features of the platform

Start your 14 days free trial

Monthly
Annual
  • Features
    • Tickets
    • Unlimited acounts
    • Support
    • Unlimited Agents
    • All Features
  • Small
    £45 £39
    TRY IT NOW
    • 500
    • Email
  • Large
    £125 £109
    TRY IT NOW
    • 4000
    • Email and Phone
  • Enterprise

    Please enquire

    CONTACT US
    • Unlimited
    • Email and Phone

Fully assisted set up

Discover platform's possibilities.

Save time - let us do it for you!

Professional customer service

Urban Seller offers further help and support to our customers.

Choose the right one for your business

Partial Customer Service Assistance
  • 0.80p per Outband ticket
  • Manage the volume of your customer inquiries
  • Tailored made offer to optimise your customer support
Full time member of Customer Service Team
  • £1300 per month
  • Full Time Member of Customer Service Team
  • In house team of fully trained customer support representatives

CUSTOMERS FEEDBACK

We are only happy when you are, so it is really pleasing to hear from our customers directly.

Urban Seller makes customer support easy.

Explore now 100% free of charge; no credit card required.

Start your 14 days free trial today.

Try it now Book a Demo