How to delete your Urban Seller account, including for the UrbanSeller Companion app, how to remove Urban Seller's access to your Facebook, Instagram or WhatsApp account, and how to have the data we hold deleted.
You can stop Urban Seller's access at any time, in either of these ways:
Conversations already received stay in your Urban Seller workspace as your business records until you delete them or close the workspace. To have them deleted, email privacy@urbanseller.com from the address you sign in with. Closing your workspace deletes all of its data within 30 days of the subscription ending, except what we are required by law to keep, such as invoices.
When you message a business on Messenger, Instagram or WhatsApp and that business uses Urban Seller, your messages are stored in that business's Urban Seller workspace so its staff can reply. The business decides how long they are kept; Urban Seller processes them on its behalf.
To have your messages deleted, ask the business directly, or email privacy@urbanseller.com with the name of the business, the channel (Messenger, Instagram or WhatsApp) and your name, username or phone number as it appears there. We will pass the request to the business, delete the messages once it is confirmed, and tell you when it is done, within 30 days.
Your Urban Seller account, which is also how you sign in to the UrbanSeller Companion app, belongs to your organisation's Urban Seller workspace. To delete it:
Removing your account immediately deletes your password, your sign-in sessions, your personal settings and your phones' notification registrations, and you can no longer sign in on the web or in the app. After 90 days your user record is deleted or, where your organisation's records still refer to it, anonymised.
Tasks, messages, photos and documents you created while working belong to the workspace and stay with it, because they are your organisation's business records; your organisation decides how long they are kept. To have specific items removed, ask your workspace administrator or email privacy@urbanseller.com.
Uninstalling the app or signing out removes your session and anything not yet sent from the phone, but does not delete your account.
Records we must keep by law, such as invoices for a paid subscription, are kept for the legally required period and then deleted.
Urban Seller SA – Data Protection Office
Chemin de la Californie
1222 Vesenaz, Geneva
Switzerland
Email: privacy@urbanseller.com
See also our Privacy Statement.